FREE SHIPPING OVER RM99 FOR WEST MALAYSIA; OVER RM200 FOR EAST MALAYSIA & SINGAPORE.

DELIVERY METHOD

DELIVERY POLICY

 

SHIPPING FEE

Shipping fees are RM7 in west Malaysia  /  RM15 in east Malaysia  / SGD 10 ( = RM30) in Singapore 

Free shipping is available only in west Malaysia for any order above RM99.

 

DELIVERY LEAD TIME

Delivery lead times are as follows:

- West Malaysia : 3 - 5 working days for your order to arrive.

- East Malaysia : 4 - 7 working days for your order to arrive.

- Singapore : 7 - 9 working days for your order to arrive.

 

AIR SPACE can only send orders to street address in Malaysia. We do not deliver to P.O. Box address.

At the time of delivery, you may be required to validate the delivery of the products by signing-off with the delivery personnel. You agree to inspect the packing of the parcel and to ensure the seal is not damaged or opened before you sign for received products. Please check the content of the parcel if you found the seal is broken and you may refuse to sign for received products.

We provide COD (Cash on Delivery) service, only in west Malaysia.

*Kindly note that If you refuse to receive your purchased items more than two times, you will be blacklisted and have no more COD service again.

We deliver all orders using our standard packaging materials. We do not cater to any special packaging at this moment.

We are only able to deliver to one delivery address per order. If you would like to deliver to multiple addresses, please place your order separately for each unique address.

 

HOW TO TRACK YOUR ORDER

Log in to your AIR SPACE account.

In your account, your order number and status will be shown.

 

How do I add / change the items in my order, or my shipping details, after I have placed my order?

A: Contact us as soon as you can, and we"ll try our best to assist you. Unfortunately, if the item has already been processed and/or shipped, we will not be able to make changes to your order. Luckily, we have a simple return process!

 

Can I cancel my order?

A: Yes, you may. Please contact our customer service.

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